Technical support

Our technical support service is always glad to help you and to answer at any your questions. Please, keep to the following rules when contacting the technical support service:

If your question concerns incorrect operation of the software, do not forget to provide the version number of your operating system, service/upgrade pack, Microsoft Internet Explorer installed on your computer.

Please, include any additional details you see appropriate so that the developers could reconstruct your exact situation in the lab.

If you are registered user, specify your serial number or number of the order. It will help us to process your inquiry faster.

Check if newer version available on official web-site, the problem might be already corrected in the newer version.

You can contact the technical support service via trouble ticket system at Tech Support Center. We also recommend to visit our web-site where you can find additional information about our products.